Your new company
Our client is a specialist contractor delivering façade remediation and fire safety works across London. With an extremely busy and sustained order book, the business is currently operating across multiple live, occupied schemes throughout Central and South London, with project durations typically around three months per site.Due to ongoing workload and continued project awards, several Resident Liaison Officers are being recruited to support live delivery teams across the capital.

Your new role
As a Resident Liaison Officer, you will be responsible for managing communication and engagement with residents across a portfolio of live façade remediation projects.This is a site‑based role working across multiple live schemes, with occasional visits to a South East London office. The role will suit an experienced RLO who is comfortable working in a fast‑paced environment, managing multiple sites and stakeholders simultaneously.

* Acting as the primary point of contact for residents during façade remediation works

* Coordinating resident communication across multiple occupied sites
* Preparing and issuing newsletters, letters and project updates
* Managing access arrangements and resident appointments
* Attending resident meetings, drop‑ins and consultations
* Handling resident queries, concerns and complaints professionally and empathetically
* Supporting vulnerable residents where required
* Liaising closely with Site Managers and project teams
* Maintaining accurate records of resident engagement and correspondence

What you'll need to succeed
Previous experience as a Resident Liaison Officer, ideally within:
Façade remediation
Fire safety or cladding works
Planned maintenance or major works
Experience working in occupied environments
Strong communication, organisation and complaint‑handling skills
Ability to manage multiple live sites concurrently
Professional, calm and empathetic approach
Full UK driving licence preferred due to multi‑site travel

What you'll get in return
Permanent role with long‑term workload securitySalary £33,000 - £40,000, dependent on experience
Exposure to high‑volume façade remediation projects
Opportunity to join a growing contractor with consistent project flow
Career stability and progression within a specialist delivery team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk