Role: Front of House Member (Part-Time)
Location: Isle of Sheppey
Salary: Circa £12.80 per hour + Benefits
Hours: 20 hours per week - Summer shifts: 8:00am-2:00pm or 2:00pm-7:00/8:00pm (always off on Saturdays)
Contract: Temporary Ongoing (Potential Permanent Opportunity)

Our client is looking for a friendly and professional Front of House Member to join their team on a part-time, temporary ongoing basis, with the potential to become permanent. As the first point of contact for customers and visitors, you'll be responsible for delivering an excellent customer experience while ensuring the smooth day-to-day running of the reception area.

This is a varied role where you'll be interacting with customers both in person and over the phone, managing bookings, resolving queries, and supporting the wider team with administrative tasks.

Responsibilities
- Welcome customers and visitors in a friendly and professional manner.
- Manage the reception area and act as the first point of contact for enquiries.
- Answer incoming telephone calls and direct them to the appropriate department.
- Handle customer bookings and update booking systems accurately.
- Respond to customer enquiries via telephone, email and in person.
- Provide administrative support.
- Maintain a tidy and organised reception area.
- Work closely with colleagues to ensure an exceptional customer experience.

Job Requirements
- Previous experience in a customer-facing, reception or front of house role.
- Strong customer service skills with a friendly and approachable manner.
- Excellent communication skills, both verbal and written.
- Confidence handling telephone enquiries and managing multiple tasks.
- Good IT skills, including experience using Microsoft Office.
- A positive, reliable and team-focused attitude.

Benefits

- Staff discounts (happy to provide further information upon application)
- Memberships
- Free on-site parking

If you're a customer-focused individual who enjoys working in a busy, people-facing environment and takes pride in delivering excellent service, we'd love to hear from you. Apply today!


KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.