Client Services Administrator


Looking for a role where **no two days are the same**, you can build your skills and become a valued member of a friendly, established team?

This could be the opportunity you’ve been looking for.

We’re working with a **long-established and highly respected service provider** with an excellent reputation for delivering a bespoke, high-quality service to clients across both the private and public sectors.

Due to continued success, they’re looking for a **friendly, organised and confident Client Services Administrator** to join their team.

If you enjoy being busy, solving problems, keeping things organised and delivering great customer service, this is a role where you can really make an impact.

The Role

You’ll be a key part of the day-to-day operation, acting as an important point of contact for customers and clients while helping to keep everything running smoothly behind the scenes.

The role combines **customer service, administration, scheduling and contractor coordination**, giving you plenty of variety and the opportunity to build your experience across different areas of the business.

You’ll be trusted to keep customers informed, coordinate appointments and make sure work is scheduled and delivered as efficiently as possible.

What You’ll Be Doing

* Acting as the **first point of contact** for customers and clients
* Managing incoming emails and responding promptly and professionally
* Scheduling and coordinating works and appointments
* Liaising with contractors to arrange and manage schedules
* Keeping customers updated and ensuring information is communicated clearly
* Supporting the wider team with day-to-day administration
* Keeping schedules organised and ensuring works are coordinated efficiently
* Building strong, positive relationships with customers, contractors and colleagues
* Helping to resolve queries and ensure customers receive a consistently high level of service

About You

We’re looking for someone who is **organised, personable and confident**, with a genuine desire to provide an excellent customer experience.

You don’t need to tick every box. **Full training is available**, so if you have the right attitude, good communication skills and are keen to learn, we’d love to hear from you.

Ideally, you’ll have:

* Previous experience in **Administration or Customer Service**
* Excellent written and verbal communication skills
* Good IT skills and confidence using computer systems
* Strong organisational skills and excellent attention to detail
* The ability to manage multiple tasks and competing priorities
* A professional, friendly and customer-focused approach
* Access to reliable transport due to potential travel to client sites
* Previous facilities experience would be **desirable, but is by no means essential**

Why Join?

This is a fantastic opportunity to join a **successful, established and supportive business** where you’ll be given the training and encouragement to succeed.

You’ll enjoy:

* **£26,000 – £29,000 salary**, depending on experience
* **Monday to Friday, 9am – 5pm**
* **No weekend working**
* Full training provided
* Excellent benefits
* A friendly and supportive team environment
* The opportunity to **develop your skills and progress** within an established business
* A varied role where you’ll play a **key part in the day-to-day operation**

Ready for Your Next Move?

If you’re an organised, enthusiastic Administrator or Customer Service professional looking for a **Monday-to-Friday role with great people, excellent benefits and plenty of variety**, we’d love to hear from you.

**Apply today and take the next step in your career with a business that values its people and invests in their development.**