Because like you, we’re dedicated to changing attitudes and changing lives.

About us: We are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past.

The role: You will be responsible for the day-to-day management of our helpline – the first point of contact for people in need of support.

You will be in charge of the helpline team, providing them with direction, instructions and guidance. You will also be responsible for creating an environment of trust, open communication and creative thinking to motivate and inspire them. Monitoring and evaluating the helpline will also be a big part of this role.

As manager, you will be able to shape the way that this service is run and influence the many external organisations Porchlight works with.

This role requires:

Strong listening and communication skills
The ability to work under pressure
The ability to lead a team and get the best from them
Strong communication and relationship skills with people from a range of organisations
Experience of managing internal quality and audit processes.

Benefits: As a Porchlight employee, you will have access to a wide range of benefits including free life insurance, 25 days holiday per year (increasing to 30 days after five years’ service) and the Porchlight pension scheme.

If this sounds like you, please visit our website to complete an application form.