The Design and Print Centre is a University service while also operating within a competitive commercial environment, providing design, reprographic printing, colour digital printing, branded goods and lithographic printing (supplemented by external providers where necessary). The Centre already successfully operates larger print runs using high volume digital devices under the supervision of the Production Supervisor who has extensive print experience. The print team are responsible for efficiently delivering all in-house print production output, fulfilling the University’s branded goods and for covering the shop counter for walk-in customers. The well-established design team advise internal and external clients in terms of the most appropriate design style, ensuring adherence to branding guidelines, create new designs based on client requirements and creatively update content for existing publications.

We are seeking a new position of Workflow Supervisor to enhance the Centre’s existing strengths by effectively managing the initial customer interaction through to the completion of the job, for services to be carried out in both design & print. This may require the need to guide others in prioritising work at times. Customers include staff, students and external clients. Operating in line within set service levels, as well as University policies, and to the ISO9001 Quality Standard, the Workflow Supervisor will engage with and support the Production Supervisor, in dynamically and systematically reviewing processes for robust business planning and continuous development. The successful post-holder will also proactively support the Centre to exploit the management information system (MIS) ‘SolPrint’ fully. Completing a range of administrative, financial, procurement, quality control and liaison activities this is a varied and busy role in a friendly and collaborative team. There is scope for the post-holder to plan their own workload using initiative and to use their own judgement to know when to escalate appropriately, all under the guidance of experienced and long-serving team members with specialist skills in design and print.

To be successful in the role it is essential to have:

A good standard of literacy and numeracy (may be evidenced by A levels, NVQ, City & Guilds or equivalent qualification, plus work experience in a relevant role)
Proficiency in understanding numerical data
Demonstrable intermediate IT skills particularly in Microsoft packages
Experience in data entry and analyse using MIS
Demonstrable organisational and interpersonal skills remaining effective, collaborative and accurate at times of high pressure
Strong customer focus and customer services experience
Excellent communication skills, verbal and written, including the ability to write reports
Knowledge and relevant administrative experience of working in a higher education or within a design / print environment