3Rd Line Infrastructure Engineer

  • £30-35k
  • Sevenoaks, Kent
  • 1St Choice Jobs

3rd Line Infrastructure Engineer




Our client is a leading business IT support and service company. From their help desk office (near to M20/M26), they support customers across Kent, London and the South East.

Their engineers are client focused and are expected to manage every aspect of customer accounts at both the granular and strategic levels. The right person will be presented with a challenging and dynamic role, delivering high-quality IT services to their growing customer base.

Free Lunch Provided : Resident Chef provides free daily lunch (charity contribution optional at £1.00 per day)

Holiday Entitlement : 32 days (including 8 bank holiday)

Contractual Sick Pay : Commencing after 6 months continuous employment (terms applied)

Expenses : Travel expenses for site visits

About the 3rd Line Infrastructure Engineer

Working as part of a dedicated team of engineers within a busy and expanding IT services company

Will be expected to provide innovative solutions to problems as they arise

Will need to fit in with the existing team member, who are efficient and friendly as they deals with all kinds of support issues generated by the customer base

Thrive on multi-tasking as they complete tasks like provisioning servers, resolving OS faults and resolving network issues

The successful applicant will be expected to act as a technical escalation point for the Helpdesk

Will be given responsibility for their own projects where they will be expected to manage every technical aspect whilst maintaining constant liaison with the client

Primarily use the products and services within the established portfolio to recognise new business opportunities and then escalate them into new sales

The role includes making suggestions to the client concerning future improvements in line with their individual business needs

Develop longstanding relationships with their assigned clients as they use their core skills

Key Skills & Background

The successful candidate will be expected to demonstrate the following:

Expected to demonstrate a solid level of knowledge of all common Microsoft server and desktop platforms and have proven experience with O365 (configuration and deployment)

Advance networking skills for switching, routing and security

Strong Cisco CLI skills (IOS, IOS XR and ASA)

A strong understanding of VPN technologies

Experience in with Linux (primarily around LAMP servers)

Experience with VMWare (HA, Distributed switching and vSAN)

Strong skills in Microsoft Server, Exchange and SQL

Experience with public cloud providers (AWS & Azure)

Excellent communications skills (specifically oral, literacy & numeracy)

High standards of customer service and a personable nature

Accomplished problem-solver

Experience of Server Hosting (specifically VMware & Hyper-V) would be advantageous

Background in Helpdesk or as a Site Engineer

Recognised Microsoft accreditations (MCSA, MCSE, MCPs) would be advantageous

The 3rd Line Network Engineer will be required to work shift hours to suit the needs and requirements of the business:-.

7:45am - 4:15pm

8:45am - 5:15pm

9:45am - 6:15pm

On a roster basis there is an out of hours service between 6:00pm - 8:00am Monday to Friday and 24 hours on Saturday, Sunday or a Bank Holiday. You will be the 3rd line backstop for the 1st or 2nd line on call. For being on call for the out of hours service you will receive additional payment. Details of the additional payment will be confirmed on offer of employment.

  • Advertiser: Agency
  • Reference: VR/02655J