Business Support Manager

  • £50000.00 - £60000.00 per annum
  • City of London
  • Mw Appointments


Lloyds Broker based in the City of London would like to recruit a Business Support Manager to be

responsible to the Divisional Head for the in-office management of all account servicing, renewal and related activities to; achieve the performance targets of the Division's business plan, maintain local compliance, regulatory and quality practice standards and to work alongside Operations in implementing Business improvement functions to the division

*Supervision of all aspects of operations within the Team to meet quality control targets including supervising and monitoring renewal lists/progress of renewals.

*Ensure the Division achieves workflow targets and Contract Certainty

*Highlights any deficiencies in operations and recommends remedial or corrective action to be taken.

*Investigates and resolves complaints and service failures.

*All Pre-Placement and Post-Placement activity including MRC Slip creation, submission preparation and all technical support to the Team  Investigates and resolves complaints and service failures.

*Document Production

*Produce and analyse premium/brokerage/claims/renewal and other statistics as may be required by line manager.

*Support Divisional Head and Finance department in the management of records/escalation's in respect of Unmatched Cash, Funding, Unrealised Brokerage and Client Debtors

*Contribute to achieving a high rate of client retention through well-planned and executed account processing and escalate servicing issues to divisional management as necessary

*Ensures there are sufficient resources to meet client day-to-day demands and escalates servicing issues to divisional management as necessary

*Ensure that the roles, responsibilities and reporting lines within the business area are clearly communicated and understood.

*Ensure that capability and competence is maintained for all staff under their control

*Ensure that employees receive the required training and development in order to successfully perform their role

*Monitor the Divisional management of CPD and Appraisals

*London Market and International experience preferably in Business processing.

*Exposure to large international corporations.

*Minimum technical insurance: CertCll or equivalent.

*Market and industry structure and operation, including regulation and current market practices LLMIT, LM1 and LM2 or equivalent experience

*Sector specific risks and insurance products/solutions Risk analysis

*Slip drafting and Approval

*Basic business finance, budgeting and high literacy in insurance finance. Analysis and interpretation of management information

*Managing operational risk

*Well-developed verbal and written communication Time management and prioritisation

*FCA - ICOB and Money Laundering/Prevention of financial crime End to end broking process

Ref 7661

MW Appointments is acting as an Employment Agency in relation to this vacancy.

  • Advertiser: Agency
  • Reference: JO0000007661