BUSINESS SUPPORT MANAGER - to Â£60,000
Lloyds Broker based in the City of London would like to recruit a Business Support Manager to be
responsible to the Divisional Head for the in-office management of all account servicing, renewal and related activities to; achieve the performance targets of the Division's business plan, maintain local compliance, regulatory and quality practice standards and to work alongside Operations in implementing Business improvement functions to the division
*Supervision of all aspects of operations within the Team to meet quality control targets including supervising and monitoring renewal lists/progress of renewals.
*Ensure the Division achieves workflow targets and Contract Certainty
*Highlights any deficiencies in operations and recommends remedial or corrective action to be taken.
*Investigates and resolves complaints and service failures.
*All Pre-Placement and Post-Placement activity including MRC Slip creation, submission preparation and all technical support to the Team ï· Investigates and resolves complaints and service failures.
*Produce and analyse premium/brokerage/claims/renewal and other statistics as may be required by line manager.
*Support Divisional Head and Finance department in the management of records/escalation's in respect of Unmatched Cash, Funding, Unrealised Brokerage and Client Debtors
*Contribute to achieving a high rate of client retention through well-planned and executed account processing and escalate servicing issues to divisional management as necessary
*Ensures there are sufficient resources to meet client day-to-day demands and escalates servicing issues to divisional management as necessary
*Ensure that the roles, responsibilities and reporting lines within the business area are clearly communicated and understood.
*Ensure that capability and competence is maintained for all staff under their control
*Ensure that employees receive the required training and development in order to successfully perform their role
*Monitor the Divisional management of CPD and Appraisals
*London Market and International experience preferably in Business processing.
*Exposure to large international corporations.
*Minimum technical insurance: CertCll or equivalent.
*Market and industry structure and operation, including regulation and current market practices LLMIT, LM1 and LM2 or equivalent experience
*Sector specific risks and insurance products/solutions Risk analysis
*Slip drafting and Approval
*Basic business finance, budgeting and high literacy in insurance finance. Analysis and interpretation of management information
*Managing operational risk
*Well-developed verbal and written communication Time management and prioritisation
*FCA - ICOB and Money Laundering/Prevention of financial crime End to end broking process
MW Appointments is acting as an Employment Agency in relation to this vacancy.