Customer Support


£20000 - £22000 per annum

Guildford, Surrey

Office Angels

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Customer Support

Full Training Provided!

£20,000-£22,000 (Based on Experience)

Guildford - With on-site parking

Monday to Friday

Start date:ASAP

Overview:



Benefits:

* Monthly Socials
* 25 days holiday
* Private Health care
* Access to discounted Gym
* Online access to free training courses
* Food and drink provided by the company



Are you a Graduate looking for their next opportunity?



Have you got customer service experience and interested in the software industry?



My client who is an international software company who is looking for an enthusiastic individual to join their dynamic customer support team based in Guildford.



This is a fantastic springboard opportunity to learn the products, and then progress into different roles across the company!



Sounds interesting?.....What will my responsibilities be?



* Gain a strong understanding of the suite of products they supply
* Handling customer's issues within the company's SLA's through a ticketed system and recording all information in their logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
* Escalating as required to management or to technical team where customer issues cannot be resolved.
* Continually updating the customers with updates



To be successful in this role you'll have:

* Previous support experience is ideal but is not a requirement
* Demonstrate excellent customer service skills.
* Full training will be provided although knowledge of HTML would be an advantage.
* This position will offer the successful candidate the opportunity to develop and progress within the organisation.



If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to email their CV to annie.hollidge@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Advertiser: Agency

Posted on: 2022-09-22 13:22:16

Reference: CS

Customer Support
  £20000 - £22000 per annum
  Guildford, Surrey
  full-time


Customer Support

Full Training Provided!

£20,000-£22,000 (Based on Experience)

Guildford - With on-site parking

Monday to Friday

Start date:ASAP

Overview:



Benefits:

* Monthly Socials
* 25 days holiday
* Private Health care
* Access to discounted Gym
* Online access to free training courses
* Food and drink provided by the company



Are you a Graduate looking for their next opportunity?



Have you got customer service experience and interested in the software industry?



My client who is an international software company who is looking for an enthusiastic individual to join their dynamic customer support team based in Guildford.



This is a fantastic springboard opportunity to learn the products, and then progress into different roles across the company!



Sounds interesting?.....What will my responsibilities be?



* Gain a strong understanding of the suite of products they supply
* Handling customer's issues within the company's SLA's through a ticketed system and recording all information in their logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
* Escalating as required to management or to technical team where customer issues cannot be resolved.
* Continually updating the customers with updates



To be successful in this role you'll have:

* Previous support experience is ideal but is not a requirement
* Demonstrate excellent customer service skills.
* Full training will be provided although knowledge of HTML would be an advantage.
* This position will offer the successful candidate the opportunity to develop and progress within the organisation.



If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to email their CV to annie.hollidge@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Advertiser: Agency

Posted on: 2022-09-22 13:22:16

Reference: CS