Customer Care Manager (Maternity Cover)

Do you have experience leading customer service teams??

If so this role could be for you??.... keep reading!!

Guildford -Free parking

£30,000-£40,000 (DOE) PLUS Global retirement and pension programs, annual bonuses, Medical, dental, and vision coverage & SO MUCH MORE!!!

Start date: ASAP

Overview

An exciting opportunity to support a a global luxury brand in Guildford on a 12 months fixed term contract.

We are currently looking for an exceptional Customer Care Manager to join the business and play a pivotal role in leading the dedicated team of customer care professionals!

YOU will be providing administrative support to accounts and sales executives with a focus on establishing and maintaining account relationships, ensuring the outstanding quality of customer service, particularly in the area of after-sales support!

Sounds interesting??.. What will my daily duties be??..

* Motivate and lead the team to deliver exceptional customer service to customers, co-workers, vendors, and partners.
* Ensure all service level goals are met, such as orders processed the same day and ensure all inquiries are responded to within 24 hours.
* Monitor and analyse all credits and returns issued, ensuring compliance procedures are met.
* Collaborate closely with the Marketing Team to understand initiatives fully and execute promotions in a timely manner.
* Maintain all areas, equipment, and products in an organised and orderly manner.
* Work with HR to establish annual staff and temporary workforce planning.

Skills/ Qualifications:

* Minimum of 3 years supervisory experience within a customer service environment
* Experience using SAP!
* Prior responsibility for budget, management & statutory financials (desired)
* Strong MS Office, esp. Excel knowledge

If you think this role aligns with your experience don't hesitate to apply today! If you know someone who might be suitable, feel free to share the job details with them or encourage them to apply.

To apply for the position or inquire further, click on the "apply" button or contact Annie at for more information.

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