ECA is the UK’s leading trade association for the electrotechnical and wider engineering services industry. We aim to drive growth and prosperity for the industry and our Member organisations, and we’d like you to join our journey.

Role Purpose:

To provide a responsive and efficient service to our customers, ensuring the information given is accurate and correct. Recording all interactions in the Customer Relationship Management System. Ensuring all applicants joining the Association meet the required criteria for Membership.


Main Duties/Responsibilities/Outcomes:


Responding to member enquiries efficiently ensuring all contacts are concluded whether via telephone or email.

Taking ownership of the query when the enquiry is passed on to other colleagues to resolve.

Complete processing of membership applications, liaising with relevant regional team colleagues and certification bodies to ensure the rules of the association are applied to each application.

Updating the Customer Relationship Management database (CRM) with all member and associate contact details to ensure that ECA membership records are up to date and accurate at all times.

Develop and maintain a detailed understanding of the ECA’s CRM system and website, including members area, so that support can be provided to both members and regional colleagues.


PERSON SPECIFICATION

Individual:

Previous Customer service experience – minimum 12 months

Good attention to detail

Excellent telephone manor

Ability to ‘think’ through challenges and resolve problems

Listening and questioning skills to assess the needs of individual callers and provide appropriate levels of information and advice

Flexible approach

Able to operate under tight deadlines when required

Database skills – both inputting and retrieval of data

Self-starter

Time management skills

Communicate effectively using appropriate methods and language

Good written and spoken English

All successful applicants will be contacted for interview, if you have not heard within 5 working days of applying, please assume on this occasion you have been unsuccessful.