Customer Services Handler

Join a Growing Business in the Construction Insurance Industry!
My client is a well-established and fast-growing provider n insurance solutions. Known for their commitment to excellence and high levels of customer service, they partner with several ‘A’ rated insurers to provide innovative cover for both residential and commercial developments across the UK.

As part of their continued expansion into the latent defects market, they are now seeking a Customer Services Handler to join their friendly and professional team based in Edenbridge, Kent. This is a fantastic opportunity to build a long-term insurance career with real prospects for development and professional qualifications.

The Role
As a Customer Services Handler, you’ll be a vital part of the Customer Services team, working closely with clients, brokers, and internal colleagues to support the insurance journey from policy instruction through the construction period to project completion—and beyond.
You’ll need excellent communication skills, strong attention to detail, and a proactive attitude. This is a newly created role with the opportunity to contribute to exciting changes and ongoing growth in the business.

Key Responsibilities:
Liaise with clients, brokers
Handle product changes and policy adjustments
Produce accurate insurance documentation
Support with initial claims reporting (note: not full claims handling)
Assist in preparing complaint files
Maintain high standards of service delivery throughout the construction process

Training & Development:
My client is committed to employee development and offers a structured training programme, including support for professional insurance qualifications (such as Cert CII).

Industry Exposure:
There will be occasional opportunities to attend national trade shows (approximately 8 per year) to represent the business and engage with industry professionals.

What You’ll Need:
Minimum 3 years of customer service experience in a similar or transferable role (e.g., admin, insurance, or account handling)
5 GCSEs (or equivalent), including Grade B or above in Maths and English
Cert CII qualification desirable (or willingness to work towards it)
Strong verbal and written communication skills
Ability to work independently and as part of a team
Highly organised with excellent attention to detail
Computer literacy, especially Microsoft Excel and Office

Benefits:
Structured Training Programme & Professional Qualifications
Clear Career Progression Path
25 Days Annual Leave (Pro-Rata) + Bank Holidays
4% Employer / 4% Employee Pension Contribution
Group Personal Accident Insurance
Group Life Insurance
Group Income Protection
Apply now for immediate consideration and take the next step in your insurance career with a supportive and ambitious team.