IT support analyst
  Up to £30000.0 per annum + £30,000
  Chandler's Ford, Hampshire
  permanent,full-time


Your new company
This is an exciting opportunity to join a global technology organisation that delivers cutting-edge software solutions to clients across the retail and fuel sectors. Known for its commitment to innovation, customer service, and employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued.

Your new role
As an IT Support analyst, you'll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You'll manage incoming cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you'll also contribute to first-level activities and collaborate with global teams to drive service excellence.

This hybrid role is based in Southampton and operates on a rotating 4-on/4-off shift pattern, covering Monday to Sunday between 06:00 and 23:00. Flexibility is essential, with occasional requirements for out-of-hours support, meetings, and training.

What you'll need to succeed
To thrive in this role, you'll bring:

* 2+ years' experience in a technical helpdesk or IT support role
* Strong customer service skills and a proactive mindset
* Working knowledge of Windows OS (Windows 7 onwards)
* Basic networking knowledge
* Experience with SQL and database management (preferred)
* Understanding of payment systems and processes (preferred)
* Excellent communication, problem-solving, and time management skills

What you'll get in return
You'll receive a competitive salary, market-leading benefits, and access to a quarterly perks programme. The company promotes a healthy work-life balance with hybrid working arrangements and supports continuous learning through professional certifications and leadership development. The culture is inclusive, collaborative, and driven by innovation - offering a supportive environment where you can grow and make a real impact.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 4730752

Posted on: 2025-10-03 13:12:25

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IT support analyst
  Up to £30000.0 per annum + £30,000
  Chandler's Ford, Hampshire
  permanent,full-time


Your new company
This is an exciting opportunity to join a global technology organisation that delivers cutting-edge software solutions to clients across the retail and fuel sectors. Known for its commitment to innovation, customer service, and employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued.

Your new role
As an IT Support analyst, you'll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You'll manage incoming cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you'll also contribute to first-level activities and collaborate with global teams to drive service excellence.

This hybrid role is based in Southampton and operates on a rotating 4-on/4-off shift pattern, covering Monday to Sunday between 06:00 and 23:00. Flexibility is essential, with occasional requirements for out-of-hours support, meetings, and training.

What you'll need to succeed
To thrive in this role, you'll bring:

* 2+ years' experience in a technical helpdesk or IT support role
* Strong customer service skills and a proactive mindset
* Working knowledge of Windows OS (Windows 7 onwards)
* Basic networking knowledge
* Experience with SQL and database management (preferred)
* Understanding of payment systems and processes (preferred)
* Excellent communication, problem-solving, and time management skills

What you'll get in return
You'll receive a competitive salary, market-leading benefits, and access to a quarterly perks programme. The company promotes a healthy work-life balance with hybrid working arrangements and supports continuous learning through professional certifications and leadership development. The culture is inclusive, collaborative, and driven by innovation - offering a supportive environment where you can grow and make a real impact.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 4730752

Posted on: 2025-10-03 13:12:25

I want to receive the latest job alerts for:

IT & Telecoms jobs in Chandler's Ford, Hampshire

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

IT Support Specialist

  Recruitment Solutions South East Ltd

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  Hays Specialist Recruitment Ltd

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  Guildford, Surrey

IT Manager

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  £45-50,000 d.o.e.

  Gravesend, Kent

Infrastructure engineer

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