Working for a leading business you will be supporting an established department with handling customer complaints. Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames. Responsibilities include: * Liaising with dissatisf ed customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer. * Investigating complaints accordingly. * Providing empathetic customer service, actively listening to the customer and providing advice * Logging complaints on the company system * Sending out customer correspondence Skills and qualities required: * Enjoy working with customers. * To understand customer requirements. responding with professionalism. * Be able to work under pressure. * Be calm and focused when handling complaints. * Resilient * Excellent communication skills * Excellent English writing & grammar skills * Previously worked within customer res

Working for a leading business you will be supporting an established department with handling customer complaints. Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames. Responsibilities include: * Liaising with dissatisf

The Role The Head Groundsperson will play a crucial role in supporting the Facilities Management department by maintaining and enhancing the School’s 160-acre grounds. Responsibilities include supervising equipment and materials maintenance, ensuring adequate stock levels of consumables, and managing multiple site priorities. The candidate will develop a Grounds Future Strategy aligned with t e School's vision, improve standards, and address the needs of the grounds, which house the largest collection of Grade 2 Listed Buildings in the area. Additionally, the Head Groundsperson will ensure the appealing appearance of trees, shrubs, flowers, and lawns, maintain playing fields, and keep the grounds free from harmful insects and plant diseases. The ideal candidate will be methodical, detail-oriented, organised, and committed to maintaining high standards. Job Overview Overall supervision and hands on work to ensure the following: - Maintaining condition and appearance of lawns, grounds and playing fields including restoring precise edging. - Laying out and marking playing

The Role The Head Groundsperson will play a crucial role in supporting the Facilities Management department by maintaining and enhancing the School’s 160-acre grounds. Responsibilities include supervising equipment and materials maintenance, ensuring adequate stock levels of consumables, and managing multiple site priorities. The candidate will develop a Grounds Future Strategy aligned with t

A well-established architectural practice with a reputation for excellence and innovation in design is currently looking for an Architect. With offices in Tunbridge Wells and Dover, they specialise in creating innovative and sustainable designs. Their projects range from residential to specialised sectors, including healthcare and education. Offering between £45,000 to £50,000 depending on exper ence. They have a lovely office culture and have adapted to 'blend' office and home working to provide work/life balance for all the staff. Key Responsibilities: * Work closely with the design team to ensure project objectives are met * Collaborate with clients to understand their vision and requirements. * Develop architectural designs from concept through to completion. * Actively involved with clients and contractors as participating members of the design team. * Healthcare experience is essential. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are loo

A well-established architectural practice with a reputation for excellence and innovation in design is currently looking for an Architect. With offices in Tunbridge Wells and Dover, they specialise in creating innovative and sustainable designs. Their projects range from residential to specialised sectors, including healthcare and education. Offering between £45,000 to £50,000 depending on exper

* Are you a teacher looking for supply work in the Dover area? * Are you currently registered with another agency looking to enhance your opportunity to secure work? * Are you an ECT looking to start their induction year? * Are you looking for a long term or permanent teaching post? * Are you available for supply on either a part-time or full time basis? * Are you looking for competitive rates of pay? If the answer is \'Yes\' to any of the above questions then we would love to hear from you. Here at Hays Education, we have built great relationships with all of the primary schools in the Dover area I can confirm that in the academic year 22/23 we are continuing to have a high volume of work coming in. Historically the cover requirements in the Dover area tend to be very high whether that be on a day-to-day supply basis or on a long term basis to cover sickness/maternity etc We are consistently getting a high demand for all year groups in Primary Schools We can also ensure that we are offering consistent, paid work to our teachers! We hold a large number of existing rela

* Are you a teacher looking for supply work in the Dover area? * Are you currently registered with another agency looking to enhance your opportunity to secure work? * Are you an ECT looking to start their induction year? * Are you looking for a long term or permanent teaching post? * Are you available for supply on either a part-time or full time basis? * Are you looking for competitive

Job Purpose The Duke of York's Royal Military School is seeking a full time meticulous and dedicated individual to join our team as Health and Safety, Data Protection and Compliance Officer to take responsibility for the compliance of all aspects of health and safety, data protection and policy as required by the School’s various regulatory bodies. The Health and Safety, Data Protection and C mpliance Officer will be responsible for developing a tight framework and strong culture of compliance and awareness as well as contributing towards policy improvements and development in a dynamic and continually improving School. Key Responsibilities - Create and update comprehensive policies to ensure compliance with legislation and best practices. - Conduct regular risk assessments and develop strategies to mitigate identified hazards. - Design and deliver training programs to ensure staff and student awareness and compliance. - Lead investigations into incidents and complaints, implementing corrective actions to prevent recurrence. - Monitor adherence to regulations through re

Job Purpose The Duke of York's Royal Military School is seeking a full time meticulous and dedicated individual to join our team as Health and Safety, Data Protection and Compliance Officer to take responsibility for the compliance of all aspects of health and safety, data protection and policy as required by the School’s various regulatory bodies. The Health and Safety, Data Protection and C

Are you looking for a rewarding job in education that allows you to support and inspire students in their learning journey? We are seeking a reliable and adaptable Teaching Cover Supervisor to join our Hays team and contribute to the seamless continuation of learning in the absence of regular teachers. Hays is one of the market-leading agencies in the education sector in Folkestone and Dover. e are currently actively recruiting for Cover Teachers to assist with a rising demand for supply staff. We offer a wide range of staffing solutions to local secondary schools in South Kent, including day-to-day supply teachers, long-term cover and permanent job opportunities. Our network of partnership schools trust and our market expertise means we have a consistent flow of jobs available all year round. Your new role Cover supervisors play a crucial role in supporting schools during critical periods by offering general teaching assistance when regular staff members are absent. The duration of these roles may vary, and many temporary positions serve as potential pathways to more perma

Are you looking for a rewarding job in education that allows you to support and inspire students in their learning journey? We are seeking a reliable and adaptable Teaching Cover Supervisor to join our Hays team and contribute to the seamless continuation of learning in the absence of regular teachers. Hays is one of the market-leading agencies in the education sector in Folkestone and Dover.

AB Marketing is a B2B Lead Generation company, working in a wide range of sectors. This is an exciting opportunity to join a growing team. Working on behalf of our clients to build relationships with prospective clients, manage sales pipelines, book appointments and manage diaries. The role offers variety as well as flexibility. The ideal candidate will have experience within lead generat on and marketing. They should be confident with building new client relationship and maintaining existing ones. They should be confident speaking to people, with the ability to think for themselves and not work from a script. Responsibilities • Build relationships with prospective clients • Maintain consistent contact with existing clients • Manage sales pipeline • Manage diaries • Analyze market and establish competitive advantages • Update CRM and produce daily reports of activity accurately • Track metrics to ensure targets are hit Qualifications • Experience in B2B Marketing essential • Strong negotiation skills • Strong communication and presentation

AB Marketing is a B2B Lead Generation company, working in a wide range of sectors. This is an exciting opportunity to join a growing team. Working on behalf of our clients to build relationships with prospective clients, manage sales pipelines, book appointments and manage diaries. The role offers variety as well as flexibility. The ideal candidate will have experience within lead generat

Job Summary The Duke of York's Royal Military School is seeking to appoint multiple Pastoral Leaders to support the expansion of our pastoral provision across the School. This is an exciting opportunity to contribute to a supportive and nurturing environment where students can thrive, both personally and academically. Job Purpose A Pastoral Leader is a member of the House Pastoral Team. T exercise day to day operational responsibility for the efficient and effective running of your allocated House, ensuring that the welfare and needs of students are catered for. The House Pastoral Leader is a key member of the House Pastoral Team and is expected to make a full and appropriate contribution to the development of policies and practice which support the pastoral care and well-being of students. Key Responsibilities -Liaise effectively with Housemaster/Mistress on student welfare and major issues, acting on own initiative and following guidance as needed. -Supervise students during work hours, ensuring cleanliness, punctuality, and appropriate behaviour, providing individu

Job Summary The Duke of York's Royal Military School is seeking to appoint multiple Pastoral Leaders to support the expansion of our pastoral provision across the School. This is an exciting opportunity to contribute to a supportive and nurturing environment where students can thrive, both personally and academically. Job Purpose A Pastoral Leader is a member of the House Pastoral Team. T

Your new company You will work for a leading charity based in Dover, Kent. The FP&A Manager role will maintain accurate and appropriate finance records which are required for the contracts or grants through which work is funded. This is a contract position, lasting until around September 2024. Your new role * Support key financial processes including monthly segment performance reportin and bottom-up forecasting, ensuring reporting and forecasting timelines and requirements are met. * Ownership of month-end processes for central overhead cost centres. * Assist with the review and feedback of overhead reporting to help with the continuous improvement of the quality of reporting, variance, and trend analysis. * Assist with the preparation of the monthly and quarterly reports, analysis and commentary on changes in volumes, trends, and contracts. * Responsible for the construction and implementation of financial costing models, such as grants, bids, and contract tendors. * Advise the Senior Management Team on the financial viability and risk on entering new contract

Your new company You will work for a leading charity based in Dover, Kent. The FP&A Manager role will maintain accurate and appropriate finance records which are required for the contracts or grants through which work is funded. This is a contract position, lasting until around September 2024. Your new role * Support key financial processes including monthly segment performance reportin

Supply Teacher Are you a skilled and adaptable educator looking for exciting teaching opportunities? We are currently seeking passionate and committed Supply Teachers to join our reputable educational institution. You will be working for Hays Education and be part of an industry-leading agency. We recruit to over 80% of schools in the region. We offer a wide range of staffing solutions to ocal secondary schools, including ad-hoc day-to-day supply, long-term cover and permanent appointments. Supply Teachers play a crucial role in supporting schools during critical periods by offering specialised subject cover or general teaching assistance when regular staff members are absent. The duration of these roles may vary, and many temporary positions serve as potential pathways to more permanent teaching opportunities. Role and Responsibilities: * Deliver engaging and effective lessons across various subjects and grade levels in the absence of the regular classroom teacher. * Follow the school's curriculum and ensure continuity in student learning during their absence.

Supply Teacher Are you a skilled and adaptable educator looking for exciting teaching opportunities? We are currently seeking passionate and committed Supply Teachers to join our reputable educational institution. You will be working for Hays Education and be part of an industry-leading agency. We recruit to over 80% of schools in the region. We offer a wide range of staffing solutions to

Business Teacher Are you a dynamic and experienced educator with a passion for business and entrepreneurship? We are seeking a dedicated Business Teacher to inspire and prepare our students for success in the fast-paced world of commerce. Hays Education are looking for an experienced Business Studies teacher for a job in a GOOD rated Secondary School in Swale and other locations. This part cular school prides itself on a respectful culture. This culture supports the ambition and education of students resulting in fantastic Progress Results in their most recent A Level and GCSES exam results. Role and Responsibilities: * Design and deliver comprehensive and engaging lessons in business-related subjects, such as Business Studies, Economics, Accounting, and Entrepreneurship. * Foster a positive and inclusive learning environment that encourages critical thinking, problem-solving, and creativity. * Use a variety of teaching methods, including interactive activities, discussions, and real-world case studies, to enhance student learning. * Stay up to date with the l

Business Teacher Are you a dynamic and experienced educator with a passion for business and entrepreneurship? We are seeking a dedicated Business Teacher to inspire and prepare our students for success in the fast-paced world of commerce. Hays Education are looking for an experienced Business Studies teacher for a job in a GOOD rated Secondary School in Swale and other locations. This part

Are you an experienced Marketing Account Manager and looking to embark on a new chapter within the Marketing industry? If so, this maybe the role for you! Our thriving and highly reputable client are seeking a Strategic Account Manager to join their fantastic team on a full time, permanent basis! The successful candidate will be a relationship manager and an effective project manager within the organisation. The role will involve leading, developing and working effectively with all teams within the department. The Strategic Account Manager will also be responsible for a portfolio of client's accounts across multiple industries. Benefits include working healthcare cash plan for yourself and family, flexible working/hybrid working, free lunch, snacks and drinks, vibrant and super unique office, shopping discounts, EAP, continuous professional and personal training and much more! Key Job duties - * Ensure clients business goals are translated into a clear strategy, whilst identifying KPIs to measure success. * Collect and analyse metrics to provide actionable insights to

Are you an experienced Marketing Account Manager and looking to embark on a new chapter within the Marketing industry? If so, this maybe the role for you! Our thriving and highly reputable client are seeking a Strategic Account Manager to join their fantastic team on a full time, permanent basis! The successful candidate will be a relationship manager and an effective project manager within the

Join our multi award-winning client, known for their exceptional reputation within their industry! Together, we are seeking a talented and passionate Digital PR Manager to join their team on a full time, permanent basis. This is an exciting opportunity to lead PR efforts across various digital channels with the view to have a significant impact on their client's visibility and success online. As well as a competitive salary, the Digital PR Manager will benefit from working within a experienced and hardworking team, health care cash plan for yourself and family, flexible working/hybrid working, free lunch, snacks and drinks, continuous professional and personal training and much more! Job duties - * Develop and execute complete Digital PR strategies with align with client goals and objectives. * Manage and lead PR campaigns across multiple digital platforms including the use of social media, blogs and online publications. * Maintain and build relationships with journalists, bloggers, influencers and media outlets. * Monitor and analyse media coverage and PR campaign

Join our multi award-winning client, known for their exceptional reputation within their industry! Together, we are seeking a talented and passionate Digital PR Manager to join their team on a full time, permanent basis. This is an exciting opportunity to lead PR efforts across various digital channels with the view to have a significant impact on their client's visibility and success online.

DUL Laboratories have a vacancy for a Fire Testing Technical Technician at their site in Barfrestone, Nr Dover, Kent, CT15 7JG. About Us: DUL is a provider of fire testing services. We specialise in evaluating the fire resistance and reaction to fire of various materials and constructions to ensure compliance with industry standards. Job Description: We are seeking a Technician to join our team. The successful candidate will be responsible for conducting a variety of fire tests on samples and constructions, covering both fire resistance testing and reaction to fire testing, ensuring they meet stringent standards. The Role: The day-to-day responsibilities of the role include booking in and monitoring samples in conditioning areas, tracking mass loss, and conditioning periods as needed. Technicians are responsible for reviewing samples for compliance with standard requirements, for both reaction to fire and fire resistance testing. Assisting in constructing standard set ups for fire resistance testing under supervision and undertaking fire testing of samples as direc

DUL Laboratories have a vacancy for a Fire Testing Technical Technician at their site in Barfrestone, Nr Dover, Kent, CT15 7JG. About Us: DUL is a provider of fire testing services. We specialise in evaluating the fire resistance and reaction to fire of various materials and constructions to ensure compliance with industry standards. Job Description: We are seeking a Technician to join

Our client in the Dover area is looking for experienced SEN Teachers with QTS to teach a KS2 class. We have many roles available. You must have experience as a class teacher, ideally experience teaching children with SEN needs. As the children in this class are Autistic, experience with children and young people with Autism is essential. PLEASE NOTE- QTS is an essential requirement for this rol . You ideally will be able to start ASAP. You will be charge of the class of 8-10 children, taking on FULL teaching responsibilities. A PGCE or other teaching qualification is essential, with other qualifications relating to Special Educational Needs an advantage. All applicants will be subject to a full DBS check before any roles can be finalised unless on the update service. All schools working with Hays Education are committed to safeguarding and promoting the welfare and safety of children and young people and expects all staff to share this commitment. Hays Education will need to obtain suitable working references in relation to your reliability, professionalism and ab

Our client in the Dover area is looking for experienced SEN Teachers with QTS to teach a KS2 class. We have many roles available. You must have experience as a class teacher, ideally experience teaching children with SEN needs. As the children in this class are Autistic, experience with children and young people with Autism is essential. PLEASE NOTE- QTS is an essential requirement for this rol

Job Title: Management AccountantLocation: East KentSalary Range: Circa £50,000 - £55,000 per annum Company Overview: Our client, a reputable organisation in East Kent, is seeking an experienced Management Accountant to join their finance team. As a Management Accountant, you will play a crucial role in financial planning, analysis, and reporting. If you have a strong background in accounting, xcellent analytical skills, and a passion for driving business performance, this could be the perfect opportunity for you. Key Responsibilities: * Prepare monthly management accounts, including profit and loss statements, balance sheets, and cash flow reports. * Analyse financial data and provide insights to support decision-making. * Monitor budget performance and variance analysis. * Collaborate with other departments to ensure accurate financial reporting. * Assist in the preparation of annual budgets and forecasts. * Provide financial advice and recommendations to senior management. * Ensure compliance with accounting standards and regulations. * Participate in ad-hoc

Job Title: Management AccountantLocation: East KentSalary Range: Circa £50,000 - £55,000 per annum Company Overview: Our client, a reputable organisation in East Kent, is seeking an experienced Management Accountant to join their finance team. As a Management Accountant, you will play a crucial role in financial planning, analysis, and reporting. If you have a strong background in accounting,

Hays are currently recruiting for our client based in Dover, as a logistics coordinator on their day shifts. This is a fantastic opportunity-on a full-time permanent contract. Shift: Monday to Friday 9am till 5pm The salary for this role is £24,000 - £28,000 per year depending on experience. Plan and manage time-critical logistics solutions throughout Europe and worldwide, operating w thin strict time constraints and ensuring all schedules and deadlines are met. Duties: - Transport planning (within Europe) - Escalate delays in transport and identify problems. - Record non-conformances are recorded. - Highlight any gaps in carrier coverage. - Build and maintain excellent relationships with carriers. For this role, you must be able to speak and read French. If you are interested in the role, please apply and call James 01622235691 or email your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Poli

Hays are currently recruiting for our client based in Dover, as a logistics coordinator on their day shifts. This is a fantastic opportunity-on a full-time permanent contract. Shift: Monday to Friday 9am till 5pm The salary for this role is £24,000 - £28,000 per year depending on experience. Plan and manage time-critical logistics solutions throughout Europe and worldwide, operating w

Hays are currently recruiting for our client based in Dover, as a logistics coordinator on their night shifts. This is a fantastic opportunity-on a full-time permanent contract. Shift: 4 days on 4 days off 7pm - 7am 12-hour shifts The salary for this role is £28,000 per year. Plan and manage time-critical logistics solutions throughout Europe and worldwide, operating within strict tim constraints and ensuring all schedules and deadlines are met. Duties: - Transport planning (within Europe) - Escalate delays in transport and identify problems. - Record non-conformances are recorded. - Highlight any gaps in carrier coverage. - Build and maintain excellent relationships with carriers. If you are interested in the role, please apply and call James 01622235691 or email your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Hays Specialist Recrui

Hays are currently recruiting for our client based in Dover, as a logistics coordinator on their night shifts. This is a fantastic opportunity-on a full-time permanent contract. Shift: 4 days on 4 days off 7pm - 7am 12-hour shifts The salary for this role is £28,000 per year. Plan and manage time-critical logistics solutions throughout Europe and worldwide, operating within strict tim

Our client SEN School in the Dover area is looking for experienced SEN Teachers with QTS to join them on a long term basis. We have many roles available. You must have experience as a class teacher, ideally experience teaching children with SEN needs. As the children in this class are Autistic, experience with children and young people with Autism is essential. PLEASE NOTE- QTS is an essential equirement for this role. You ideally will be able to start ASAP. You will be in charge of the class of 8-14 children, taking on full class teaching responsibilities. A PGCE or other teaching qualification is essential, with other qualifications relating to Special Educational Needs an advantage. All applicants will be subject to a full DBS check before any roles can be finalised unless on the update service. All schools working with Hays Education are committed to safeguarding and promoting the welfare and safety of children and young people and expect all staff to share this commitment. Hays Education will need to obtain suitable working references in relation to your rel

Our client SEN School in the Dover area is looking for experienced SEN Teachers with QTS to join them on a long term basis. We have many roles available. You must have experience as a class teacher, ideally experience teaching children with SEN needs. As the children in this class are Autistic, experience with children and young people with Autism is essential. PLEASE NOTE- QTS is an essential