Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered.  Please be advised applications made without providing a cover letter will not be accepted.

Background of Department:

To deliver an outstanding student experience at Canterbury Christ Church University, through the delivery of an enabling, responsive and student-centred service.

The principal purpose of Student Wellbeing Service (SWS) is to:

Welcome, support and empower students throughout their programme.
Provide clear advice to aid retention.
Identify, monitor and support vulnerable and ‘at risk’ students via early intervention mechanisms.
Work closely with a broad range of staff to ensure students are safe and their wellbeing is not compromised whilst attending university.
Support students in making personal life transitions and deal with any difficulties that impact on their ability to study.
Facilitate academic achievement by removing barriers to progression and helping students maximise their learning opportunities.

The Role:

This is an exciting opportunity for an enthusiastic individual to join the Student Support team within the Student Wellbeing Service at Canterbury Christ Church University. Offering a friendly first point of call and to work with the wider team to deliver the best student experience and support for students during their studies. They would be working alongside a team of Support Advisers and Case workers helping to ensure academic progress, student retention and widening participation.

The post holder will be responsible for providing clear advice, guidance and signposting for students, and staff
They will have knowledge in university procedures and policies to advise students appropriately and will work alongside wider university teams as required.
The post holder will support open days
The post holder will provide excellent customer service as a first point of contact, greeting and welcoming students in a friendly and welcoming manner, via front desks duties and over the phone
The post holder will escalate cases as required if they are more complex and therefore needing case management. In addition, they will flag risk to appropriate managers in a timely fashion.
The postholder will be responsible for inbox and telephone triage work for SWS, connecting students promptly to the correct team.
The postholder will keep informed of all activities in relation to support across the university so they remain informed and up to date on current university support initiatives to enable early intervention and connectiveness.

The Person

You will be educated to GCSE /level 2 or equivalent experience. Customer Service experience is essential with good written and verbal communication skills. Knowledge or experience of using data bases and record keeping systems would be advantageous.
 
How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is….

Essential Campus Specialist - These roles are typically wholly campus based due to the need to provide in person services although some working from home may be considered.

How to Apply

Start date for applications:                  10/06/24                     
Closing date for applications:             30/06/24         

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received. 

If you require further information regarding the post please feel free to contact Georgina Hamilton-Hopkins, Georgina.hamilton-hopkins@canterbury.ac.uk,(strictly no agencies, thank you) quoting reference number REQ05022.


Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.