Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background

The Student Governance Team, within Academic Registry, plays a vital role in enhancing the student experience and supporting continuous improvement across the University by maintaining clear and transparent policies across key student-facing processes, including Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct, and Fitness to Practise. The Team conducts thorough and objective investigations to support fair, evidence-based decision-making and resolution. The Case Coordination Team are responsible for the co-ordination of both Academic Misconduct and Fitness to Practice, liaising with staff across the University, ensuring adhesion to published service level agreements. This team also provides administrative support to the Case Handling and Investigations Teams, including arranging and supporting meetings with note taking.

The Role

We are seeking a Case Coordinator and Administrator to join the Case Coordination Team within Student Governance. This is an excellent opportunity for an experienced administrator who has experience of supporting boards or committees to develop their skills in a specialist area. Work of the post holder will directly support the University in meeting its regulatory responsibilities and upholding the highest standards of conduct, integrity and accountability. The post holder will be joining a newly established team, with opportunities to identify processes for improvement.

To be successful in this role the post holder will have experience of higher education and administration, with proven experience of ensuring the smooth and timely completion of tasks. You will have strong customer service skills and the ability to liaise with stakeholders in a professional manner, ensuring the highest levels of confidentiality and discretion. Excellent organisation and time management skills as well as a high level of attention to detail are vital to perform well in the role. The ability to make sound decisions and know when to escalate is essential in the co-ordination and prioritisation of incoming casework. Full training will be provided on University processes and systems.

How will you work?

We are committed to supporting flexible methods of working wherever possible. Campus attendance may vary on a day-to-day basis and across the year. The post holder is currently expected to work at least two days per week on campus. These days will be determined based on confirmed working team days but are subject to change based on scheduled meetings that the post holder may be required to support in person.

How to apply

Start date for applications: Monday 18th August 2025
Closing date for applications: Sunday 31 August 2025
Interviews are to be held: Thursday 11 September

If you require further information regarding the post please contact Ben Marshall, Case Coordinator Team Leader, b.marshall387@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05697.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.