Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Student Wellbeing and Support is a multidisciplinary service dedicated to helping students thrive throughout their university journey. The department provides a broad range of specialist and preventative support services that promote wellbeing, inclusion, academic success, retention, and positive student outcomes.

Working collaboratively with academic schools, professional services, and external partners, the team supports students with a wide range of needs, including disability and neurodiversity support, mental health and wellbeing, counselling, and access to external support services. The department is committed to delivering compassionate, student-centred support, ensuring that students can access the advice, adjustments, and interventions they need to engage fully in their studies and university life.

Through a combination of direct support, partnership working, data-informed service development, and proactive wellbeing initiatives, Student Wellbeing and Support plays a key role in creating an inclusive and supportive university community where all students have the opportunity to succeed.

Join our Student Wellbeing and Support team in a pivotal role that combines operational coordination, data insight, and partnership working to help ensure students receive the support they need to succeed.

To be successful in this role, you will be a highly organised and proactive administrator who enjoys working across multiple priorities and building effective relationships with a wide range of stakeholders. You will be confident handling sensitive information, coordinating complex processes, and using data to support service improvement and informed decision-making.

You will be educated to GCSE level (including English and Maths) or equivalent, with experience of providing operational, administrative, or business support within a complex organisation, ideally within higher education. You must be able to demonstrate strong organisational skills, attention to detail, and the ability to manage competing deadlines effectively.

Excellent written and verbal communication skills and the ability to build positive working relationships with internal and external stakeholders are essential requirements. You will also have experience of coordinating meetings, maintaining accurate records, and using IT systems and Microsoft Office applications, particularly Excel.

Desirable requirements: Experience of managing supplier or contractor relationships, knowledge of Freedom of Information and Health & Safety requirements, and an understanding of the support needs of students accessing wellbeing, disability, or specialist support services would be advantageous.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is Flexible and connected (Professional Services)

Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

How to apply

Start date for applications: 11th August 2026
Closing date for applications: 30th August 2026
Interviews are to be held: TBC

If you require further information regarding the post please feel free to contact Georgina Hamilton-Hopkins Head of Support and Access, Georgina.hamilon-hopkins@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number JOB REF: REQ06346

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.